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Terms and conditions

Throughout this website, https://thebrowntown (“Website”), the terms “The Brown Town” “we”, “us” and “our” refer to The Brown Town.

We offer this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. In the event there is any conflict or inconsistency between these Terms and any other term or condition on the Website, these Terms shall prevail.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our E-Commerce store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Welcome to our Website. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern The Brown Town’s relationship with you in regards to this Website. 

The Website owners, including subsidiaries and affiliates, provide the information contained on the Website or any of the pages comprising the Website to visitors subject to the terms and conditions, the privacy policy (https://thebrowntown.in/pages/privacy-policy)and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the Website. 

The use of the Website is subject to the following terms of use:

  • This Website and all contents herein are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. 
  • You acknowledge, by your use of the Website, that your use of The Brown Town’s Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of The Brown Town’s Website, and that The Brown Town shall not be liable for any damages of any kind related to your use of this Website. 
  • The content of the pages of this Website is for your general information and use only. It is subject to change without notice. These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Gurgaon, India.
  • The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
  • This Website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. 
  • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this Website may also include links to other Websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website(s). We have no responsibility for the content of the linked Website(s).
  • Content of the pages of this Website is for your general information and use only. It is subject to change without notice.
  • Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of India or other regulatory authority.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

About Us

We are located at Park View City 1, Sohna Road, Sector 48, Gurgaon, Haryana 122018. You can reach us by email at hello@thebrowntown.in or by telephone at +91-9625331813 .For any business related queries, write to business@thebrowntown.in and for any order/product related queries, write to help@thebrowntown.in.

These Terms are entered between you and The Brown Town.

Use of Website

When you use the Website or our services, you agree to use the Website and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. In addition, you agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which The Brown Town may suffer) of any such breach. As a condition of your use of the Website and our services, you warrant to The Brown Town that you will not use the Website or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third-party, you agree not to:

  • Access or attempt to access our services and content other than through our Website, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of The Brown Town;
  • Access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
  • Engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website), or our services;
  • “Scrape”, duplicate, reproduce, copy, republish, license, sell, trade or resell the Website for any purpose;
  • Divert or attempt to divert The Brown Town customers to another Website, mobile application, or service;
  • Send unsolicited or unauthorized emails on behalf of The Brown Town, including promotions and/or advertising of products or services;
  • Restrict or inhibit any other person from using the Website or our services;
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website;
  • Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms; or
  • Use a false email address, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Website or our services.

The Brown Town reserves the right to refuse service, in its sole discretion, at any time, for any lawful reason, without notice. The Brown Town reserves the right to withdraw or amend the Website, and any service or material we provide on the Website, in its sole discretion, at any time, for any reason, without notice. However, we will try and give you reasonable notice of this by appropriate means where required.


FROM TIME TO TIME, WE MAY RESTRICT ACCESS TO SOME PARTS OF THE WEBSITE, OR THE WEBSITE ENTIRELY, TO USERS, INCLUDING REGISTERED USERS. We will try and give you reasonable notice of this by appropriate means where required.

Placing an order

  • Orders

You may place an order on the Website by adding the products to your cart. You are free to add or remove items from the cart.

Once the items are placed in the cart you will be required to share details such as your full name, address with pincode, phone number, email address and proceed to make payment for the order with the payment option available on our Website (refer Clause 3.2).

Once payment is made, you will receive order confirmation details and an invoice on the registered email address confirming that the order has been placed. You will then receive order dispatch information when the order is packed and ready to dispatch. This email will contain order tracking details.

You acknowledge that The Brown Town may, in its sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, The Brown Town may cancel your order and limit order quantity. Where your order is declined, cancelled or limited, we will inform you of this by appropriate means and you will not be charged. If, however, your order is limited or cancelled after your bank account has been charged for the purchase, The Brown Townwill initiate a refund as per Clause 3.5.

  • Payment

In order to place an order with The Brown Town, you must provide us with your name, email, shipping address, phone number and payment information. You represent and warrant that the information provided by you to The Brown Town is accurate and complete and you are authorized to use such payment methods for the purchase.

The following payment methods are currently available on our Website:

  • Debit Card
  • Credit Card
  • UPI
  • Google Pay
  • Net-Banking
  • AMEX
  • Wallets (Phone Pe, Amazon Pay, Freecharge, OLA Money, Airtel Money, PayZapp)
  • Pay Later (Simpl, ICICI PayLater)

Please direct your queries regarding delayed refunds, chargebacks, payment failures and double debits to our payment service providers PayU Payments Private Limited and RazorPay Software Private Limited which provide and manage our payment solutions, payment gateway aggregation and facilitate the initiation and receipt of electronic payments, including but not limited to payments effected through credit cards, debit cards, net-banking, pre-paid instruments and payment methods.

For any queries regarding your transactions, you may reach out to PayU Payments Private Limited at care@payu.in and for RazorPay Software Private Limited please visit www.razorpay.com and generate a ticket for your query at https://razorpay.com/support/#request.


Your total cost for the purchase of any product will include shipping and handling charges.

Our shipping partners include –

  • Shiprocket

Orders are also delivered via Delhivery, BlueDart, Xpress Bees, DTDC, ShipRocket, Pickkr, WareIQ, Rivia, pidge, and Ecomm Express.

For the delivery of the Big Brew Box, Little Brew Box and Classic and Sweet bottles within the Delhi NCR, delivery is done by our own delivery staff.

Depending on factors like location, connectivity, etc., orders are usually delivered within 5-7 days of placing the order.


You may cancel your order for a product at no cost any time before the order has been processed and shipped. If an order is cancelled after the order has been processed and shipped, The Brown Town will charge a cancellation fee in lieu of the charges borne by it to cancel such order on your behalf.

Return and Refund

We will process refund and return requests as per our Refunds and Return Policy available here.


We sell rusks, cookies, khari and other bakery products on our Website.

Grievance Redressal Mechanism

If you have any questions or feedback you may contact our customer care at +91 96253 31813 or write to us at help@thebrowntown.in

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please find the details of our grievance officer below:

Name: Shaina Ladiwala

Designation: Founder

Email: grievance@thebrowntown.in

Upon receiving your complaint, we will send an acknowledgement along with a ticket number within 48 hours and resolve the issue in a timebound manner within a period of one month.

Questions about the Terms of Service should be sent to us at hello@thebrowntown.in

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